If your chat window is opened as a popup window, you can finish the setup now by submitting configuration updates to GTM. Now you have two tags that will send custom events to your GA4. GA4 Event - live chat offline message sent). Repeat steps 2-10 to create similar tag that will be triggered by ps_live_chat_offline_message_sent event and save it with some meaningful name as well (e.g.Set some meaningful name for your tag, e.g.From the list of available triggers choose the one you created to catch ps_live_chat_started event.Scroll down the from to the "Triggering" section and click it.In this example we will use our default event names and enter ps_live_chat_started on this step You can choose your own event name or stick with Provide Support custom events' names. Enter the event name as you want it to appear in GA4 into Event Name field.Choose your existing GA4 configuration tag as Configuration Tag.Choose "Google Analytics: GA4 Event" as the tag type.Click "Tag Configuration" pane to start setting up the tag.Click "New" at the top right of the Tags list to create a new tag.Navigate to "Tags" section in your GTM container Workspace.Let's start with the tag sending an event when a chat is initiated. Configuring tags for live chat events in Google Tag Manager Now you have two triggers that will catch custom events fired by your chat window. Custom event - chat offline message sent). Repeat steps 2-7 to create similar trigger for ps_live_chat_offline_message_sent event and save it with some meaningful name as well (e.g.Click "Save" button at the top right of the form.Set some meaningful name for your trigger, e.g.Enter ps_live_chat_started as the Event Name.Choose "Custom Event" as the trigger type.Click "Trigger Configuration" pane to start setting up the trigger.Click "New" at the top right of the Triggers list to create a new trigger.Navigate to "Triggers" section in your GTM container Workspace.Paste the copied container ID into "Google Analytics Measurement ID" fieldĬonfiguring triggers for live chat events in Google Tag Manager.Navigate there to Account Settings > Google Analytics.Login to your live chat account Control Panel on Provide Support website.Login to your GTM account, choose the needed container in the list of containers and copy its ID.Adding GTM Container ID to live chat settings You will also need to add additional parameter to your GA4 Configuration tag if your chat window is embedded into your website.įind below step-by-step instructions for each integration stage. You will need to create custom triggers and tags to catch custom live chat events with GTM and send them to GA4. Integration via GTM is more tricky and will require some GTM configuration skills. The customer service team is available 24/7 for any inquiries, and customer feedback is regularly incorporated in order to ensure the highest quality customer experience possible.Live chat and GA4 integration via Google Tag Manager Customers can also submit help requests online or call the customer service office for more direct assistance. They have a variety of ways for customers to get answers to their questions including a dedicated help center with extensive articles and video tutorials that covers how to use the various services Google offers. The Google company provides customers with excellent customer support. Learn more about online safety at the Google Safety Center. They also offer tools such as Google Dashboard and 2-step verification to help you control your information. Google has strong security measures in place, including hiring world-renowned experts and spending hundreds of millions of dollars annually on security. Google prioritizes security and privacy and they are constantly working to improve them.
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